We’re looking for a Reception Manager at Hetland Hall Hotel. The role itself is the first point of contact for guests arriving to the hotel so ensuring they receive a a warm welcome is key. You will also be tasked with checking guests in and out, using our booking system effectively, up-selling and answering any guests queries face to face or over the phone. You will manage the small team of Receptionists.

The RAD Hotel Group are a multi-award winning, family owned group of hotels in the West of Scotland. Renowned for providing an exceptional customer experience regardless the purpose of a visit we are looking to expand our team due to continued growth.

And as such as Reception Manager you will be confident in effectively communicating with guests and colleagues as the first point of contact. You will be engaging and warm, with a genuine passion for customer service ensuring our guests receive exceptional customer service. You will be organised and react promptly and efficiently as requested to meet the needs of the business. You will be tasked with using the company booking system to record all guest information.

What you’ll need.

• Previous reception experience will be avdantageous

• Previous experience of supervising or managing a team is desireable
• Excellent Communications skills both oral and written
• Professionally presented
• Strong IT skills
• Experience with Reslynx beneficial although not essential
• Drivers License preferred

What we’ll offer you?

• A competitive rate of pay
• Monthly tips
• Training and development opportunities
• Career Progression
• Staff discount in all RAD venues
• Staff Uniform provided
• Length of Service Incentive
• Birthday Incentive