RAD Group
RAD Group

RAD Hotel Group

Covid-19 Update

We can’t wait to see you!

We have now re-opened all of our bedrooms and restaurants in accordance with government guidance.

Restaurant Bookings

All guests are now welcome to dine in our various hotel restaurants and will be able to book with unlimited numbers of households from Monday 24th January onwards.

In-House Events

Our in-house events are now available to book for 2022. As of Monday 24th January 2021 there will be no longer be a limit on attendees & table service will not be necessary.

Life Event Bookings

We are thrilled to confirm that all event bookings including weddings are now able to go ahead at full capacity. As per government guidelines we ask that guests wear face coverings during wedding ceremonies however during your evening reception these are no longer mandatory. Updated social distancing guidelines also mean that dancing and mingling is a go and we can’t wait to see you all on the dance floor!

If your wedding has been previously affected by Covid-19, please know that we are always available to answer any questions and guide you as you plan your dream day.

We are also happy to accept any new bookings for all of your milestone events.

If you have any queries or questions, then please contact us on 01290 428778 and we will try our best to answer these for you.

Many thanks and we look forward to welcoming you soon!

Team RAD

welcome back

As we welcome you back to the new normal. One thing that hasn’t changed is our commitment to excellent experiences every time. This extends to our guests, teams and local community.

Due to the continually changing advice and guidelines given for COVID 19, we are consistently monitoring, reacting and evolving our hotel policies and procedures to ensure that we are doing everything we can to make your experience safe in accordance to all available Scottish government guidance at that time.

Some things have changed, and as we welcome you back, you will notice an enhanced cleaning regime and social distancing policy being adhered to in order to increase cleanliness and reduce covid19 transmission throughout our hotel, restaurant, bar, rooms and lodges.

The safety of our team and guests is our top priority and we will try to ensure that everyone in all areas of our hotel feels safe and comfortable whist enjoying a memorable hospitality experience.

public spaces

Upon arrive you will notice a hand sanitiser station for your use at the entrance, we have also installed these throughout the hotel to ensure that everyone is able to sanitise their hands when required.

The frequency of cleaning in our public areas including reception, lifts, door handles, public bathrooms and room keys has been increased. We are using a virucide disinfectant spray to fully disinfect.

We will have a dedicated team member solely focused on ensuring these high standards are maintained.

Dalmeny Bedroom

GUEST ROOMS/LODGES

Guest Rooms – In order to enhance our already rigorous cleaning process, additional viral disinfecting protocols have been implemented in our rooms. Our housekeeping members will use personal protective equipment, including gloves, face marks, aprons and foot coverings (where appropriate).

Within our rooms you will be provided with sanitising wipes for your own use.

Within our lodges you will also receive a welcome pack including additional cleaning products for your own use, a small sanitising station on entrance and a cleaning checklist signed by a member of our housekeeping team.

Lochside Reception Area

CHECK IN/GUEST ARRIVAL

Our check-in process has changed a little, this is in order to minimise contact. Before you stay, we will be in touch with ways in which we can make check-in/check-out as contactless as possible. Whilst you are checking in, we will check guests’ preferences regarding housekeeping services and breakfast timing.

our team

All our members of staff have had training in the latest protective measures. It is by taking care of our team members and following our new cleaning routines (to the standard required by Scottish Government guidelines) we will be ensuring the best possible health and safety for our guests.

Our training will continue in order to ensure that all new regimes are followed consistently and adhered to.

16 steps to safety

Across our 6 Rad Hotel Group Venues we are committed to delivering a clean and safe environment and have created a 16-step safety and hygiene protocol to ensure our hotels are clean and safe as possible, alllowing you to feel confident when you visit.

1. Social Distancing

Although the 2m social distancing rule is no longer mandatory we will still continue to socially distance where possible throughout our Hotels. If you feel more comfortable continuing with the 2m rule please do so during your stay.

2. Increased Cleaning & Disinfecting

We’ve increased frequency of cleaning in our public areas including reception, lifts, door handles, public bathrooms and room keys.

3. Air Circulations

Doors and windows will be left open to increase air circulation and ventilations as much as possible.

4. Sanitising Stations

There are alcohol-based hand sanitiser stations located at the entrance to the hotel, and also throughout the hotel.

5. Track and Trace

We will continue to collect information from every guest in order to work with the governments Track and Trace system. This will allow us to keep both guests and staff safe from the virus.

6. Guest Information/Welcome Pack

We have changed our check-in process to help reduce contact. We will also be cleaning and disinfecting key cards (keys) which are provided on check-in, along with pre stay welcome information/useful information. There will be a reduced time checking – in at reception.

7. Express Check Out

We encourage guests to opt for an express check-out to minimise contact with our team members.

8. Methods of Payment

We are encouraging the use of card and contactless payment methods over cash.

9. Guest Room Cleaning/Amenities

Guest bedrooms are deep cleaned after every stay.

10. Linens

Linens are all washed at 60 degrees in order to ensure they are disinfected properly.

11. Spa

We have introduced a number of safety procedures in the Spa at Lochside. Please see our spa brochure and FAQ’s for more information.

12. Restaurants and Bars

We have distanced our tables in our dining areas. All table are allocated to guests to ensure physical distancing from each other. Breakfast buffets are not available at this time.

13. Food Safety

We are operating table service only. We will take your order at your table and you will be served while you are seated. So, sit back, relax and enjoy! We are also adhering to the strict safety procedures while serving all food and beverages.

14. Team Training

Extensive training has been provided to all or team members on the new government guidance relating to Covid 19 and enhanced training procedures.

15. Team Member Temperature Checks

We will be checking team member temperatures when required or permitted to ensure they are fit and healthy at work.

16. Team Member PPE

Team members will all be issued with the appropriate PPE.

1. Social Distancing

Although the 2m social distancing rule is no longer mandatory we will still continue to socially distance where possible throughout our Hotels. If you feel more comfortable continuing with the 2m rule please do so during your stay.

2. Increased Cleaning & Disinfecting

We’ve increased frequency of cleaning in our public areas including reception, lifts, door handles, public bathrooms and room keys.

3. Air Circulations

Doors and windows will be left open to increase air circulation and ventilations as much as possible.

4. Sanitising Stations

There are alcohol-based hand sanitiser stations located at the entrance to the hotel, and also throughout the hotel.

5. Track and Trace

We will continue to collect information from every guest in order to work with the governments Track and Trace system. This will allow us to keep both guests and staff safe from the virus.

6. Guest Information/Welcome Pack

We have changed our check-in process to help reduce contact. We will also be cleaning and disinfecting key cards (keys) which are provided on check-in, along with pre stay welcome information/useful information. There will be a reduced time checking – in at reception.

7. Express Check Out

We encourage guests to opt for an express check-out to minimise contact with our team members.

8. Methods of Payment

We are encouraging the use of card and contactless payment methods over cash.

9. Guest Room Cleaning/Amenities

Guest bedrooms are deep cleaned after every stay.

10. Linens

Linens are all washed at 60 degrees in order to ensure they are disinfected properly.

11. Spa

We have introduced a number of safety procedures in the Spa at Lochside. Please see our spa brochure and FAQ’s for more information.

12. Restaurants and Bars

We have distanced our tables in our dining areas. All table are allocated to guests to ensure physical distancing from each other. Breakfast buffets are not available at this time.

13. Food Safety

We are operating table service only. We will take your order at your table and you will be served while you are seated. So, sit back, relax and enjoy! We are also adhering to the strict safety procedures while serving all food and beverages.

14. Team Training

Extensive training has been provided to all or team members on the new government guidance relating to Covid 19 and enhanced training procedures.

15. Team Member Temperature Checks

We will be checking team member temperatures when required or permitted to ensure they are fit and healthy at work.

16. Team Member PPE

Team members will all be issued with the appropriate PPE.

covid-19

keeping you safe whilst enjoying life

Ask us if you have any special requirements

Contact Us

restaurant FAQ’s

Our restaurants will open on the 26th of April in accordance with Scottish Government Guidance.

Absolutely, and booking is advised. This is because we will be operating with limited capacity to ensure social distancing. Please note that we have a booking limit of 2 hours.

Yes, in order for us to ensure you are able to dine with us safely, advanced booking is required for food and drink.

There are no longer any limits on the number of people/households per table in any of our restaurants or bars. This means you are now welcome to socialise again with friends and family over delicious food and drinks.

We have taken lots of precautions to reduce the risk of covid 19 transmission, please see above 16 steps to safety for full details.

Yes, we always have a host/manager on shift to help and guide you through the changes we have implemented in accordance with Scottish Government Guidance.

We will still have paper menus, we are currently working on a new system which will allow customers to pay at the table if you wish to reduce contact with your server. If possible, we ask that you use card and where possible use contactless.

Yes, we have extended all our vouchers that have expired whilst we were closed until 23rd December 2021. Normal terms and conditions will apply.

LODGES FAQ’s

The current guidance from the Scottish Government is that indoor hospitality is able to re-open on April 26th. This is subject to change so please keep an eye on our social media channels for updates.

We recognise that we need to be flexible at this time and are regularly updating out cancellation policy to accommodate those affected by these unprecedented times. Should government guidance take us back to a lockdown scenario you are able to move your lodge booking without losing you deposit paid.

We have taken lots of precautions to reduce the risk of covid 19 transmission, please see 16 steps above for full details.

Yes, our restaurant will be open for breakfast with a reduced menu. We will, as always be following government guidelines on hygiene regulations, including social distancing and occupancy, to ensure the safety of our team and guests.

We have made changes to the way in which you will check in to your lodge to reduce contact. Please enquire about this on booking, additionally you will be sent a full pre-stay email explaining everything you need to know and do.

Yes, we have. To encourage good hygiene practices, a dedicated member of staff will be ensuring regular sanitisation of all public areas, external entrances and reception areas that you may come in contact with when attending you booking at Lochside Lodges.

Yes, will be available to all guests and staff. Sanitising stations are at the entrance to reception and set up within the entrance area of your Lodges. You will also receive a welcome pack which will include sanitising wipes, sanitiser for your hands and cleaning products.

This will depend on the government guidance at the moment our restaurants will be open. The spa at Lochside has a provisional opening date of 1st of August. This is all still subject to change by the Scottish Government.

ROOMS AND ACCOMMODATION FAQ’S

The current guidance from the Scottish Government is that indoor hospitality is able to re-open on April 26th. This is subject to change so please keep an eye on our social media channels for updates.

We recognise that we need to be flexible at this time and are regularly updating our cancellation policy to accommodate those affected by these unprecedented times. We intend to ensure that all our guests are comfortable and happy. For group bookings please email groupsales@radhotelgroup.com

We have taken lots of precautions to reduce the risk of covid 19 transmission, please see above for full details.

Yes, our restaurant will be open for breakfast with a reduced menu. We will, as always be following government guidelines on hygiene regulations, including social distancing and occupancy, to ensure the safety of our team and guests.