RAD Hotel Group
Covid-19 Update
We can’t wait to see you!
We have now re-opened all of our bedrooms and restaurants in accordance with government guidance.
Restaurant Bookings
All guests are now welcome to dine in our various hotel restaurants and will be able to book with unlimited numbers of households from Monday 24th January onwards.
In-House Events
Our in-house events are now available to book for 2022. As of Monday 24th January 2021 there will be no longer be a limit on attendees & table service will not be necessary.
Life Event Bookings
We are thrilled to confirm that all event bookings including weddings are now able to go ahead at full capacity. As per government guidelines we ask that guests wear face coverings during wedding ceremonies however during your evening reception these are no longer mandatory. Updated social distancing guidelines also mean that dancing and mingling is a go and we can’t wait to see you all on the dance floor!
If your wedding has been previously affected by Covid-19, please know that we are always available to answer any questions and guide you as you plan your dream day.
We are also happy to accept any new bookings for all of your milestone events.
If you have any queries or questions, then please contact us on 01290 428778 and we will try our best to answer these for you.
Many thanks and we look forward to welcoming you soon!
Team RAD
welcome back
As we welcome you back to the new normal. One thing that hasn’t changed is our commitment to excellent experiences every time. This extends to our guests, teams and local community.
Due to the continually changing advice and guidelines given for COVID 19, we are consistently monitoring, reacting and evolving our hotel policies and procedures to ensure that we are doing everything we can to make your experience safe in accordance to all available Scottish government guidance at that time.
Some things have changed, and as we welcome you back, you will notice an enhanced cleaning regime and social distancing policy being adhered to in order to increase cleanliness and reduce covid19 transmission throughout our hotel, restaurant, bar, rooms and lodges.
The safety of our team and guests is our top priority and we will try to ensure that everyone in all areas of our hotel feels safe and comfortable whist enjoying a memorable hospitality experience.
public spaces
Upon arrive you will notice a hand sanitiser station for your use at the entrance, we have also installed these throughout the hotel to ensure that everyone is able to sanitise their hands when required.
The frequency of cleaning in our public areas including reception, lifts, door handles, public bathrooms and room keys has been increased. We are using a virucide disinfectant spray to fully disinfect.
We will have a dedicated team member solely focused on ensuring these high standards are maintained.
GUEST ROOMS/LODGES
Guest Rooms – In order to enhance our already rigorous cleaning process, additional viral disinfecting protocols have been implemented in our rooms. Our housekeeping members will use personal protective equipment, including gloves, face marks, aprons and foot coverings (where appropriate).
Within our rooms you will be provided with sanitising wipes for your own use.
Within our lodges you will also receive a welcome pack including additional cleaning products for your own use, a small sanitising station on entrance and a cleaning checklist signed by a member of our housekeeping team.
CHECK IN/GUEST ARRIVAL
Our check-in process has changed a little, this is in order to minimise contact. Before you stay, we will be in touch with ways in which we can make check-in/check-out as contactless as possible. Whilst you are checking in, we will check guests’ preferences regarding housekeeping services and breakfast timing.
our team
All our members of staff have had training in the latest protective measures. It is by taking care of our team members and following our new cleaning routines (to the standard required by Scottish Government guidelines) we will be ensuring the best possible health and safety for our guests.
Our training will continue in order to ensure that all new regimes are followed consistently and adhered to.
covid-19
keeping you safe whilst enjoying life
Ask us if you have any special requirements